Thank you for choosing Emerald Grove LLC for children’s clothing! We are committed to providing you with the best shopping experience possible. If you are not completely satisfied with your purchase, our refund and return policy is as follows:
Return Time
You can request a return within 30 days of receiving the product. Please ensure that the product is unused and in its original packaging and tags.
Return Process
Please contact us via email at RenataEspana@renataespanashop.com to state your return request and relevant order information.
We will provide you with a return address to send the product back to.
Refund Processing
Once we receive the returned product and confirm that it is eligible for return, we will process the refund within 3-5 business days. The refund will be refunded to your original payment method.
Shipping Costs
Return shipping costs are borne by the customer unless there is a quality problem with the product or the wrong product was sent.
Non-returnable items
Items will not be accepted for return if:
Items have been used or damaged
Items are beyond the return time frame
Special sale or promotional items (if applicable)
If you have any questions or need further assistance, please feel free to contact us:
Phone: 325-238-9293
Address: 1130 County Road 4304, Greenville, TX 75401
Thank you for your understanding and support, we look forward to serving you!
Emerald Grove LLC